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Tech Mahindra IT Transition Tracker

Managed Services Takeover from Orange Business Services
Contract:
#202500303
Client:
The Global Fund
Transition Period:
Aug 18 - Oct 24, 2025
Go-Live:
October 27, 2025
Report Date (Select):
Aug 18, 2025

Overall Progress

0%
0%
10-Week Transition Progress

Current Phase

Planning
Week 1 of 10
On Track

LOT A Progress

0%
0%
IT Operations Tasks

LOT B Progress

0%
0%
Network Operations Tasks

LOT C Progress

0%
0%
Security Operations (IAM & PAM)

📊 Task Distribution

⏱️ Phase Progress by LOT

ID Task Name LOT Phase Owner Planned Start Planned End Actual Start Actual End % Complete Status Dependencies Actions

Overall Team & Roles

TechM Team Roster

S No First Name Last Name Email ID Contact Number
1 [TBD] [TBD] [TBD] [Optional]
2 [TBD] [TBD] [TBD] [Optional]
3 [TBD] [TBD] [TBD] [Optional]
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15 [TBD] [TBD] [TBD] [Optional]
16 [TBD] [TBD] [TBD] [Optional]
17 [TBD] [TBD] [TBD] [Optional]

OBS Team Roster

S No First Name Last Name Email ID Contact Number
1 [TBD] [TBD] [TBD] [Optional]
2 [TBD] [TBD] [TBD] [Optional]
3 [TBD] [TBD] [TBD] [Optional]
4 [TBD] [TBD] [TBD] [Optional]
5 [TBD] [TBD] [TBD] [Optional]
6 [TBD] [TBD] [TBD] [Optional]

TGF Team Roster

S No First Name Last Name Email ID Contact Number
1 [TBD] [TBD] [TBD] [Optional]
2 [TBD] [TBD] [TBD] [Optional]
3 [TBD] [TBD] [TBD] [Optional]
4 [TBD] [TBD] [TBD] [Optional]
5 [TBD] [TBD] [TBD] [Optional]
6 [TBD] [TBD] [TBD] [Optional]

RACI Matrix - Key Transition Activities

Transition Activity TechM OBS TGF
Transition Planning & Governance Responsible Consulted Accountable
Contract Execution & Compliance Responsible Informed Accountable
Knowledge Transfer - IT Operations (LOT A) Responsible Accountable Informed
Knowledge Transfer - Network & Security (LOT B) Responsible Accountable Informed
Technical Documentation Review Responsible Accountable Consulted
Service Delivery Model Design Accountable Consulted Responsible
Tool Access & Permissions Responsible Consulted Accountable
Shadow Support Operations Responsible Accountable Informed
Reverse Shadow Operations Accountable Responsible Informed
SLA/KPI Definition & Monitoring Responsible Consulted Accountable
Risk & Issue Management Responsible Consulted Accountable
Change Management & Communications Responsible Informed Accountable
Go-Live Readiness Assessment Responsible Consulted Accountable
Service Handover & Sign-off Consulted Responsible Accountable
Post Go-Live Support Accountable Informed Consulted

Responsible = does the work | Accountable = decision maker | Consulted = provides input | Informed = kept updated

Role Assignments by Company

Each role can be assigned to up to 3 team members. Use names from the team rosters above.

Tech Mahindra Role Assignments

Role Area Primary Secondary Additional Responsibilities
Program Director Leadership [Enter Name] - - Overall transition accountability, executive stakeholder management, escalations
Transition Manager Leadership [Enter Name] - - Day-to-day transition coordination, cross-LOT integration, issue resolution
PMO Lead Leadership [Enter Name] - - Project planning, tracking, reporting, documentation standards
LOT A Manager LOT A [Enter Name] - - LOT A delivery, team management, SLA compliance
Cloud Architect LOT A [Enter Name] [Enter Name] - Azure architecture, migration planning, cloud governance
O365 Lead LOT A [Enter Name] - - O365 administration, Exchange, SharePoint, Teams
Infrastructure Engineer LOT A [Enter Name] [Enter Name] [Enter Name] Server management, virtualization, backup systems
LOT B Manager LOT B [Enter Name] - - LOT B delivery, security operations, compliance
Network Architect LOT B [Enter Name] - - Network design, SD-WAN, connectivity solutions
Security Engineer LOT B [Enter Name] [Enter Name] - Firewall management, security policies, incident response

OBS Role Assignments

Role Area Primary Secondary Additional Responsibilities
Transition Lead OBS Leadership [Enter Name] - - Leading OBS side of transition, knowledge transfer coordination
Service Delivery Manager OBS Leadership [Enter Name] - - Current service delivery oversight, SLA management
Infrastructure Lead OBS IT Ops [Enter Name] - - Current infrastructure management, documentation handover
Cloud Specialist OBS IT Ops [Enter Name] [Enter Name] - Azure environment knowledge transfer, current configurations
Network Lead OBS Network [Enter Name] - - Network architecture documentation, configuration handover
Security Lead OBS Network [Enter Name] - - Security policies, firewall configurations, incident history

TGF Role Assignments

Role Area Primary Secondary Additional Responsibilities
CTO/IT Director TGF Executive [Enter Name] - - Executive sponsorship, strategic decisions, escalations
Procurement Lead TGF Executive [Enter Name] - - Contract management, vendor relationships, compliance
IT Operations Manager TGF IT Team [Enter Name] - - Daily IT operations oversight, user requirements
Infrastructure Manager TGF IT Team [Enter Name] - - Infrastructure requirements, capacity planning
Security Officer TGF IT Team [Enter Name] - - Security requirements, compliance oversight, policy enforcement
Business Representative TGF Business [Enter Name] [Enter Name] [Enter Name] Business requirements, user acceptance, change management

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Transition Checklist

Comprehensive checklist organized by Phase and LOT to ensure successful transition of IT operations and network/security services.

Checklist Progress Summary

Total Items 0
Completed 0
Remaining 0
Progress
0%

Phase 1: Plan & Mobilise (Aug 18-29, 2025)

🔹 Common Activities

🔷 LOT A - Managed IT Operations

🔶 LOT B - Managed Network Operations

🔐 LOT C - Managed Security Operations (IAM & PAM)

Phase 2: Knowledge Acquisition (Sep 1 - Sep 12, 2025)

🔹 Common Activities

🔷 LOT A - Managed IT Operations

🔶 LOT B - Managed Network Operations

Phase 3: Shadow Support (Sep 15 - Oct 3, 2025)

🔹 Common Activities

🔷 LOT A - Managed IT Operations

🔶 LOT B - Managed Network Operations

🔐 LOT C - Managed Security Operations (IAM & PAM)

Phase 4: Reverse Shadow (Oct 6-17, 2025)

🔹 Common Activities

🔷 LOT A - Managed IT Operations

🔶 LOT B - Managed Network Operations

🔐 LOT C - Managed Security Operations (IAM & PAM)

Phase 5: Stabilisation (Oct 20-24, 2025)

✅ Validation

🔶 LOT B - Managed Network Operations

🔐 LOT C - Managed Security Operations (IAM & PAM)

🔷 LOT A - Managed IT Operations

🔹 Common Activities

Risk Management

Risk Heat Map

Risk Register

ID Risk Description Category Probability Impact Score Mitigation Owner Status Actions

Timeline & Reports

Transition Timeline

Aug 18-29, 2025

Phase 1: Plan & Mobilise

Kick-off, stakeholder alignment, RACI matrix, governance charter

LOT A:
0%
LOT B:
0%
LOT C:
0%
Sep 1 - Sep 12, 2025

Phase 2: Knowledge Acquisition

KT sessions, architecture review, gap analysis, SOP drafting

LOT A:
0%
LOT B:
0%
LOT C:
0%
Sep 15 - Oct 3, 2025

Phase 3: Shadow Support

TM shadows OBS operations, metrics logging, risk updates

LOT A:
0%
LOT B:
0%
LOT C:
0%
Oct 6-17, 2025

Phase 4: Reverse Shadow

TM leads operations, OBS supervises, formal handover

LOT A:
0%
LOT B:
0%
LOT C:
0%
Oct 20-24, 2025

Phase 5: Stabilisation

SLA monitoring, DR/BC drill, final documentation

LOT A:
0%
LOT B:
0%
LOT C:
0%

Phase-Based Reports

Generate reports based on the current transition phase and progress. Each report includes customizable descriptions and links to SharePoint or web resources.

Phase 1: Plan & Mobilise (Aug 18-29, 2025)

📋 Kickoff Meeting Minutes
📊 Governance Charter
👥 Stakeholder Analysis

Phase 2: Knowledge Acquisition (Sep 1 - Sep 12, 2025)

📚 KT Progress Report
🔍 Gap Analysis
📄 SOP Status

Phase 3: Shadow Support (Sep 15 - Oct 3, 2025)

👥 Shadow Progress
🚨 Incident Analysis
📈 Performance Metrics

Phase 4: Reverse Shadow (Oct 6-17, 2025)

🤝 Handover Checklist
✅ Readiness Assessment
📊 SLA Compliance

Phase 5: Stabilisation (Oct 20-24, 2025)

📊 Stabilisation Metrics
🔐 DR/BC Test Results
📋 Final Transition Report

All Reports

Track all generated reports with their details and URLs.

S No Report Type Date Phase LOT URL Actions
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